Thank you, Pam W.
-------------
Thanks so much for your prompt response. Your customer service excels to no end. Judy M.
-------------
I just wanted to let you know that I received my rug
yesterday afternoon. It is beautiful! It is replacing a very similar
rug, not purchased from you 6 years ago. There is just no comparison in
quality and your rug was half the price. The customer service
assistance I received was excellent! You guys are really doing it
right! Thank you, Marie I.
-------------
Melinda I just want to thank you so much for
expediting my rug. I thought that I would receive it sometime next week
but lo and behold I received it today and it really looks great. It's a
pleasure doing business with you and your company. Thanks again. Catherine M.
-------------
Hi Jamie, Thanks again for your help...I ordered
the bigger rug tonight , plus a smaller one for the front door. Thanks
for the coupon! I appreciate your great service. Fiona, MI
-------------
Jaime, I want to thank you for all your help.
You were so great to look into this further for me. I will check back
often at Rugs Done Right and I'm sure we'll do business in the future. I
will eventually get some pillows and saw that your company had the best
prices. Thanks so much again...it's been a pleasure almost working with you! Linda B.
-------------
Hi, I just purchased a rug from your company,
and wanted to let you know what an exceptionally positive experience I
had with your online chat person, Jamie.
-------------
I inquired about the colors in a rug that I had seen
in two very different-looking online pictures. Jamie was very precise
and clear in explaining the look of the rug compared to the pictures.
She also made several other suggestions which sent me in some very
productive directions. We ended up having several email exchanges in
which she worked with me to refine her understanding of the color
palette of the room and made terrific suggestions. Finally, she managed
to let me know of an almost-gone rug which fit my needs perfectly and
which went on clearance (before this was reflected on the site price).
-------------
Throughout our interactions, she was kind and
personable, extremely helpful, managed to convey that she really cared
about getting it right, without being in the least pushy.
-------------
I normally HATE working with salespeople -- so this was an exceptional experience.
-------------
Prior to the purchase, I had spent perhaps 30 - 40
hours online looking at probably 50 sites; it is unlikely that I would
have ended up making a purchase at rugsdoneright except for Jamie's
work. Thanks for a great experience! Suzanne B.
-------------
Really appreciate your help! You have been extremely wonderful!
-------------
Jennifer S. , Interior designer Hi there.
Wanted to let you know that the rug arrived just this past Friday and is
very, very beautiful. Thank you very much for making it possible.
-------------
Best wishes, Ellen B
-------------
Dear Rugs Done Right: Wow! I got my rug and
it was just the most exquisite thing. Everything was exactly as
described ? well maybe not exactly because it was better than I had
imagined. Your prices are the best, believe me I checked! Your
customer service was helpful, professional and well informed. I have never written a testimonial, but I was so pleased I just couldn?t resist. Thanks Again!!!!!! Vicki B.
-------------
Jamie and Lisa, THANK YOU very much for all your
great help. I would not have found the rug I am purchasing had not been
for you taking the time to look for the colors I wanted and sending them
to me to pick from. THAT is what I call customer service, which is
really what not only keeps the existing customers happy, but encourages
them to refer new ones to your company, which, by the way, I already
did. Marisol K.
-------------
You guys are great! Thanks Jamie......I will be doing business with you again & share you with friends & family Addie, CA
-------------
Hi Amanda, The rug came and it is perfect!! I love it more than I even thought I would. I can?t thank you enough for all of your help. Have a wonderful weekend! Kirsten, MI
-------------
Jen, I Love My Rug! It is beautiful and a perfect
color combo - just what I was looking for in the family room. And it
arrived SO FAST. Thanks again for helping to search for it. And Thanks
for standing by your price match guarantee. Nikki J.
-------------
Super, sounds great! Thanks for the superb customer service. :-) Have a great day, Darla C.
-------------
Dear Melissa, I just wanted to drop you a note
and thank you for your assistance with my order. We did receive the rug
and it is really, really nice. It looks fantastic in our room. Thank you, Martha S.
-------------
Thanks so much. You guys have been great. I will be back for return business! LuAnn, SD
-------------
I just received the rug and pad that I ordered. I
LOVE IT! The colors look just like the picture, which was a big fear of
mine that they wouldn't be the same. The order came very quickly and
in great shape. I ordered the best pad and it was well worth the
additional money. I will definitely refer you to my neighbors and
friends. It's impossible to get a nicely priced rug in Atlanta! Thank you, Stephanie J.
-------------
The young woman on the phone was wonderful and
helped me so much, she helped me get the rug I wanted and the one that
would look best. I will definitely recommend Rugs done right to anyone I
know, you are wonderful!!!! Thanks so much, Michelle S.
-------------
Hi Audrey, I received my rug yesterday and I
love, love, love it!! It was nice doing business with you. I will pass
your site along to my friends. It was a great experience, Lyn S.
-------------
Please accept this letter of recognition on behalf
of Janie. This morning, I decided to surf the web in search of a company
to supply the area rugs for my new home. Needless to say it has not
been the best of experiences. So many companies are fly by night and
have terrible service before and more importantly after the sale. After
having spent over $ 100,000 on the web so far, you can imagine my dismay
as to having to do it again. As I travel weekly on business I do not
have the luxury of shopping in person.
-------------
Janie, made the experience actually pleasant and after our conversation, I realized that I need not check any other sites.
-------------
I was surprised to find the online chat available at
9 am on a Sunday morning and after chatting with Jannie, made my
decision to buy from your company. Janie is certainly a credit to
your organization! Many companies should be as fortunate to have
someone like that in their employ. Best Regards David L., FL
-------------
My thanks to you and Jamie for all of your help with
this. I really like the rug that I purchased recently from
RugsDoneRight.com -- it's really stunning and the size and shape are
perfect. Regards, Gabrielle
-------------
I wanted to thank you the excellent customer service we received. A
special thanks to Andrea for processing our order so quickly. We
received our rug from MER Monday night --we ordered it on Friday.
Amazing. Please be assured that we would highly recommend your business to anyone. Sincerely, Paul K.
-------------
Received my rugs today. I love them both. You did a fabulous job!
-------------
Hi From Order#16885!
Rug and pad have arrived and appear great. THanks for your
promptness and great service! If we need more rugs later, we'll be back
in touch.
Cheryl H.
-------------
You're great! Got them and they're beautiful. Thanks again
Lori C.
-------------
Comments: I just want to thank Michelle for being very helpful on our phone call. She deserves all the credit.
Marcello C.
-------------
Michelle,
Thank you so much for the great customer service you have given me. You made the process so simple for me!
Pam W.
-------------
I wanted to confirm that we did receive our rug on Monday, and are very
pleased with it. It looks just like your picture on the net. Thank you
for your good service!
Mary R.
-------------
I want to thank you for your quick responses to any emails I have sent. I
appreciate it and will suggest Buy Rugs Direct to anyone. The service
is great. Allyson B.
-------------
thank you so much, you were very nice to us and very helpful. I appreciate your cooperation. Paula M.
-------------
I just received my Nourison 2000 rug today and I couldn't be more
delighted! It is grand! You gave me the best price available with your
lowest price guarantee and I saved hundreds off the retail store price.
I'll be calling you again! Jan B.
-------------
Michelle-the rugs are great! Thanks for your help. Hope to shop with you again. Leslie
-------------
You are wonderful! Thanks so much for your help! I'm sure the rug will be perfect! Thanks again & Take care!
Betsy W.
-------------
There are so many people who are quick to complain, but often fail to
praise when things go right. We recently bought a rug from you (Momeni
New Wave Collection) and were promised delivery by April 15, 2004. The
rug arrived on March 30, 2004 in a secure protective bag, and when
opened, the most beautiful rug appeared...even better looking than the
photo on your web-site. We immediately unrolled the rug....WOW!
Thank you again for your fine service. We will use you again and are
unconditionally recommending you to our friends who might need rugs too.
Sincerely yours,
Richard and Vera K.
-------------
Hey Audrey,
I just want to let you know that I'm very happy to have received my rug
last night. I'm so glad I bought from you guys! You guys offered a great
selection, really good prices and above all, a superb customer service.
Not a lot of company goes all out with their customers, so I really
appreciate you calling me back and responding to my e-mails so quickly!
Vienne C.
-------------
RECEIVED TWO OF MY RUGS YESTERDAY. THEY ARE VERY BEAUTIFUL AND I AM
EXTREMELY PLEASED WITH THE QUALITY. YOUR PROMPT DELIVERY WAS QUITE
IMPRESSIVE.
I WILL RECOMMEND YOUR SITE TO EVERYONE I KNOW THAT IS IN THE MARKET FOR
RUGS.
THANK YOU SOOOOOOOOOOO MUCH!!!!!!!!!
Lorena C.
-------------
Hello,
Just received the rug I ordered last week. The rug is perfect, the
service was wonderful and the pricing was great. Your order department
is very helpful and pleasant also! It was a great experience and I
would not hesitate to purchase from you again.
Thanks, Peg J.
-------------
Dear Megan/Jan/Everyone else at rugsdoneright
We're toast. Done. Fini. Mission accomplished---!! The last rug we received is perfect.
We wanted to let you guys know how much we appreciate all the assistance we received.
You have all been extremely understanding and professional. Again, thank you and..ah...
Merry Christmas!
Syd & Chris
Indian Wells, Ca.
-------------
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